Customer fills a wrong shipping address/size or color.
Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Claims deemed an error on our part are covered at our expense.
PLEASE READ WHATS ACCEPTED FOR RETURNS ANS REFUNDS BELOW
To start a return, you can contact us at sales@votyllc.com. You can also use our Self-serve return option. Please note that returns will not be sent to the business address on this website.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@votyllc.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Claims deemed an error on our part are covered at our expense.
NO REPLACE OR REFUND:
All claims are submitted over two weeks after the product had been received.
The color is not the same between the images and product you receive. (If theirs is a major significant difference please contact us at sales@votyllc.com so we can correctly process this dispute).
Damaged or deformed product--- Product is damaged or deformed by customers.
Wrong or insufficient recipient information---The parcel cannot be delivered properly due to the wrong or insufficient recipient information provided by customers.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Parcel unsigned issue--- Under normal logistics conditions, Customers do not sign for parcel due to personal reasons.
The logistics stagnation caused by political movement/natural disaster risk/military control/warfare and force majeure factors is not within the scope of responsibility.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@votyllc.com.
Please note that returns will not be sent to the business address on this website.
Items sent back to us without first requesting a return will not be accepted.